How do I start the warranty process?

Please submit a request to our team to start your warranty replacement.

We kindly ask you to be as detailed as possible when describing the issue with your REST AND include any relevant pictures or videos in the attachments section. Close-up images of damaged areas and a wider photo of the device that includes any physical damages are helpful for our team to assist you as soon as possible. Please also include the date of shipment and the device's serial number, which starts with A and is followed by a 6-digit number. It can be found on your REST device on the cloud of your REST near the bridge or printed on the back of your "start with u" envelope. 

Once we receive your request, our support team will get in touch with you within 7 business days. 

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